What is customer service, really?

Does customer service mean anything anymore? Do we collectively lean too heavily on customer service as our primary differentiation? The concept of customer service has been front and center on my mind for a few months now.  Each year during tax season while CPAs are...

30,000+ person company goes Google

A sign of the times? A 30,000+ company decides to roll out google docs, sites, and more across the globe. Crazy to think about the savings and increase in efficiencies that will happen from this move. Press release here:...