Love where you work and love your work

We offer fulfilling careers in an environment that feels a bit like home
Current Openings

Join the mission: 

We are on a mission to transform the accounting industry by providing the best, most advanced cloud technology solutions and services to the accounting community. We are their one-stop shop for IT. We are growing like crazy and need smart, hard-working, caring, ambitious talent to keep up with our growth and to figure out better ways to solve new technical challenges.

Why join our team?

  • Fast growth – We have been growing by 30% over the last five years
  • Advancement – We are constantly promoting from within 
  • We are fun –  Watch out for office pranks. No one is safe
  • Family – We get that family comes first 
  • Friendships – You will quickly gain some great friends
  • Integrity – We genuinely strive to do the right thing  
  • Benefits – We offer great benefits and perks

Enjoy many benefits including:

  • Competitive salary with matching 401k
  • Comprehensive medical, dental, and vision benefits package
  • Flexibility to work from home
  • Progressive PTO policy
  • 10 paid holidays annually
  • Paid volunteer week
  • Training sponsorships 
  • Company paid life insurance
  • Office games, snacks, and coffee
  • Company outings and events
  • Casual dress code 

Current Openings

Junior Service Desk Analyst

You will work on a team with other Junior Service Desk Analysts and Service Desk Engineers to provide excellent technical support of our cloud products and services. This role is designed to train you in the skills needed to become a Service Desk Engineer. You will serve as a first responder to requests from our clients and will troubleshoot requests that you can solve in 30 minutes or less. As you grow in the role you will take on more and more challenging requests that take longer to solve.

Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will give you a broad range of experience in technical support.

This position was designed for people just starting out in their IT career. Our goal is to effectively train you to promote you as fast as possible into our Service Desk Engineer position. Most people get promoted after 3-6 months.

Responsibilities

  • Provide technical support to Xcentric’s cloud servers, applications, and managed workstations
  • Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services
  • Ensure a positive client experience and high client satisfaction
  • Function as a first responder to new tickets or calls on client’s technical issues
  • Limit troubleshooting to 30 minutes in order to provide rapid response to continually incoming support requests
  • Assist in developing documentation, knowledgebase and best practice guides
  • Communicate highly technical information to both technical and non-technical users
  • Escalate your client request upward if you can’t solve it
  • This is a Full-Time position 

Qualifications

  • Live in or near Alpharetta, GA or Bozeman, MT
  • You are amazing at troubleshooting problems
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have always been the go to person for computer questions in your family or among your friends
  • You have built your own computer and have explored learning more about IT in your free time
  • You are pursuing certifications and/or have recently finished your IT degree

Service Desk Engineer

You will work on a team to provide excellent technical support of our cloud products and services. Your team will have primary clients that you manage and build relationships with. Your goal is to build a strong reputation among your clients of effective troubleshooting and exceptional customer service.  You will also assist your teammates in resolving issues that come up.

Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily and will take anywhere from a few minutes to a few hours to solve. On a typical day, you will solve about eight client requests. If you like earning miles, there is optional travel to go onsite to support clients around the country.

Responsibilities

  • Provide advanced technical support to Xcentric’s cloud servers, hosted applications, and managed workstations
  • Problem solve issues related to servers, connectivity, networking, printers, applications, virtualization, security and directory services
  • Complete special projects and tasks assigned by management
  • Go onsite for client relationship and trust building
  • Assist in developing documentation, knowledgebase and best practice guides
  • Ensure a positive client experience and high client satisfaction

Qualifications

  • Live near Alpharetta, GA or Bozeman, MT
  • Able to work during office hours, based on location
  • Able to travel 10-15%
  • You are amazing at troubleshooting problems
  • You are a jack-of-all-trades and a master of a few
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have a degree in IT, certifications, and/or experience in technical support
  • You have competency in various technologies such as Citrix, Micosoft, and Active Directory

System Administrator

You will work on a team to provide excellent technical support of our cloud products and services.  Your goal is to build a strong reputation among our clients of effective troubleshooting and exceptional customer service. Your focus will primarily be an escalation point for the Service Desk team. You will work to solve more difficult and complex client requests.  

Most of the support you provide is done remotely through chat, email, phone, and remoting in. The problems you will solve will look different daily. On a typical day, you will solve two to four client requests.

Responsibilities

  • Provide advanced technical support including Microsoft and Desktop Server support, advanced application support, Windows Network support, support of registry, and GPO management
  • Execute application installs and application updates
  • Implement automation techniques for repeated client requests
  • Provide impromptu training to the Service Desk team
  • Assist in developing documentation, knowledgebase and best practice guides
  • Complete special projects and tasks assigned by management
  • Provide assistance to the project team by completing assigned tasks and supporting onsite resources
  • Communicate highly technical information to both technical and non-technical users
  • Ensure a positive client experience and high client satisfaction

Qualifications

  • Live in or near Alpharetta, GA or Bozeman, MT
  • Able to travel 10-15%
  • You are amazing at troubleshooting problems
  • You are a jack-of-all-trades and a master of a few
  • You can wear many hats and quickly shift gears from one kind of problem to the next
  • You can easily communicate tech to non-technical people with a soft touch
  • You have experience in customer service and can stay calm and collected under pressure
  • You are self-driven and absolutely love to learn
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable, helpful, and incredibly detailed
  • You have a degree in IT, certifications, and/or experience in technical support
  • You have competency in various technologies such as Citrix, Windows Server, Active Directory, Network Monitoring systems, Group Policy Management, etc.
  • You are an experienced System Administrator

Junior Database Administrator

We are seeking a SQL Server Database Administrator (DBA) focused on installing, updating, tuning and managing SQL servers for client applications. The ideal candidate will have a background in core management skills including setup/support, and tuning. This position will work with multiple fast pace technical groups in a growing SaaS-based business.

Responsibilities

  • Demonstrate database technical functionality, such as performance, security and reliability.
  • Contribute to database audits, indexing, schema definition, security and performance tuning.
  • Manage and install customer databases.
  • Help define and manage database backup and recovery processes.
  • Contribute to identifying, evaluating, recommending hardware or software technologies to achieve desired performance metrics.
  • Ensure operational issues are considered and planned for new product, releases or versions roll-out.
  • Assist with troubleshooting and resolving database incidents and outages.
  • Plan and install upgrades of database management system software to enhance database performance.
  • Manage SQL monitor in SCOM and VMware.

Qualifications

  • Live in or near Alpharetta, GA or Bozeman, MT
  • At least 2+ years of experience as DBA/Architect with responsibilities in a managing many database environments.
  • Database administration with knowledge about High Availability, Load Balancing and Distributed Computing desired.
  • Flexibility with regards to scheduling, including after hours and weekends, is required.
  • Ability to work in a XenApp environment.
  • Some working knowledge of SSRS desired.
  • Understanding of Database Architecture concepts essential.

Client Success Manager

Our goal is to see our clients achieve success in their business. Thus, the title: Client Success Manager. You are the tip of the spear when it comes to understanding our clients’ needs and taking care of them. You form lasting relationships with clients and will be known as the person they count on at Xcentric. You act like a consultant to our clients by helping them leverage our technology and service. Essentially, you are the glue that keeps everything working together.

Responsibilities

It is your job to keep the client happy. That will be measured in two critical ways: contract renewals and references given from our clients to prospective clients.

To do this is no small task as you will need to work with many moving parts and across different internal teams. You will need to both lead and influence people that you have not been given authority over. Are you up for it?

  • Managing the lifecycle of the firm, following project implementation to date of renewal
  • Consult firms with best practices and Xcentric resources
  • Have weekly to bi-weekly conference calls with firm admins or partners
  • Make recommendations to firms for software and hardware purchases
  • Ensure the Xcentric Cloud experience is stable and consistent for their firms
  • Communicate with Xcentric internal teams (Service, Application, Project, Infrastructure) to deliver

    resolutions to clients

Travel

Up to 15-25%, but travel for a Client Success Manager will be at his or her discretion. It is encouraged to visit each client every 2 years. This is dependent on the territory. A travel budget is included. The objective of these visits is to further develop the relationships and create renewals.

 

Qualifications

  • Live in or near Alpharetta, GA or Bozeman, MT
  • You love talking with people and are at peace when things are organized
  • You are self-driven and can foresee what needs to be done without being told
  • You are amazing at customer service and love going the extra mile
  • You have thick skin and stay calm and cool in stressful situations
  • You are talented at managing expectations and your time
  • You love collaborating across teams and are personable and helpful
  • You are known for your communication skills
  • Your unorganized friends think you are a little OCD
  • You have both high EQ and business acumen
  • You have account management experience